Naresh Padiyar
Sr SRE @ IBM ISL | Budding GenAI & MLOps Engineer | AWS, Azure, GCP, IBM Cloud, Terraform, Docker, Kubernetes, Argo CD, Jenkins, Puppet, Ansible, JBoss, Weblogic, Tuxedo, SQL, Python, Linux, Shell Scripting, Tableau
- Role
- Sr Sre - Ibm - India Software Labs at IBM
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Naresh Padiyar
I bring over 16 years of experience in leading product-based organizations across domains…
Experience
Sr Sre - Ibm - India Software Labs
Aug 2022 — Present · IN
Resolving issues related to stuck provisioning of VSIs and Bare Metal Servers on the IBM Cloud Platform.Handling catastrophic hardware/software failures on the servers where customer VSIs are hosted and reducing customer downtime.Working in coordination with data centers and network operations teams to resolve outages on the IBM Cloud platform, spanning various regions and availability zones across the globe.Remediating Incidents, joining outage bridge calls, troubleshooting, and fixing platform issues.Handling customer-impacting events and resolving customer issues raised via support case tickets on the IBM Cloud portal.Performing Root Cause Analysis through Problem Management.Performing Change Deployments for IBM Cloud - VPC (Virtual Private Cloud) Service.Creating ServiceNow dashboards and reports that help measure MTTA and MTTR for productions incidents and customer cases. The reports have helped reduce dependency on service teams for certain types of incidents and customer cases, which are now being handled directly by the SRE team.Conducting Exploratory Data Analysis (EDA) using Python libraries such as NumPy, Pandas, and Matplotlib on incident, change request, and customer case data from IBM Cloud Compute service to uncover meaningful patterns and insights. This analysis helps generate key performance indicators (KPIs) and service health metrics, as well as producing Weekly and Monthly Operations Reports. The insights and reports derived from EDA are then used by leadership to take strategic decisions and shape future roadmaps for enhancing team performance and service quality.Improving data hygiene in ServiceNow by setting up audit reports and notifications that flag tickets that have deviated from the set process.Reducing TOIL by automating daily operational tasks, thereby improving team productivity.Mentoring and training new SREs.
Education
University of Mumbai
Bachelor of Science (BSc), Information Technology
2006 — 2009
International Institute of Information Technology Bangalore
Executive Diploma in Machine Learning and AI, Artificial Intelligence
Sikkim Manipal University - Distance Education
Master of Computer Applications - MCA, Information Technology
2012 — 2014
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