Naresh Kumar
Head - Customer Success | Intrapreneur Mindset | Passionate About Enabling Client Success | Ex - Aon | Half-Marathon Runner
- Role
- Head of Customer Success at KGiSL MicroCollege
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Naresh Kumar
I am passionate about building strong industry-academia partnerships that create…
Experience
Head of Customer Success
Apr 2025 — Present · Chennai, IN
As Head - Customer Success at KGISL Micro College, my key responsibilities include:Driving Learner Success: Ensuring our learners have a seamless and impactful experience, helping them achieve their academic and career goals.Relationship Management: Building and maintaining strong relationships with students, faculty, and key stakeholders, ensuring their needs are met and expectations exceeded.Team Leadership: Leading a team of customer success professionals, mentoring them to provide top-tier support, and ensuring they are aligned with organizational goals.Strategic Initiatives: Designing and implementing strategies that improve student engagement, retention, and overall satisfaction.Continuous Improvement: Gathering feedback, analyzing data, and identifying opportunities to enhance our services and customer experience.Cross-functional Collaboration: Working closely with other departments such as marketing, product development, and operations to deliver a cohesive and excellent learner experience.
Education
Velammal Engineering College
Bachelor of Engineering - BE, Automobile Engineering
2016 — 2020
Velankanni Matriculation Higher Secondary School
1st Class to 12th Class, Computer Science
2003 — 2015
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