Naresh B
Operations Executive
- Role
- Operations Executive at Digitide
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
Experience
Operations Executive
Jul 2024 — Present · Hyderabad, IN
Handled credit card customer queries and service requests via email, delivering accurate, timely responses per bank guidelines.Resolved billing discrepancies, unrecognized transactions, card activations, and account issues within TAT using CRM tools for full documentation and compliance.Collaborated with Fraud, Risk, and Operations teams to address escalations and uphold service excellence.Ensured adherence to RBI regulations, Axis Bank standards, and data privacy protocols.Educated customers on card usage, billing, EMIs, rewards, and secure practices to boost satisfaction.Drove process improvements by identifying trends and enhancing knowledge base/FAQs, achieving high CSAT through empathetic, personalized support.
Education
Osmania University
Master of Business Administration - MBA, Finance, General
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