Naresh Asopa
Customer Experience Leader | Operations & Process Management Expert | Driving Transformations, Efficiency, and Excellence | 17+ Years in CX Strategy & Quality Assurance
- Role
- Sr Manager Customer Experience at Gameskraft
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Naresh Asopa
Dynamic and results-driven professional with over 17 years of expertise in Customer Services and Contact Center Management, specializing in operations, quality assurance, and customer experience strategy. I excel in driving process improvements, fostering cross-functional collaboration, and delivering business excellence to enhance organizational efficiency and customer satisfaction. I am passionate about creating seamless customer experiences, fostering collaborative partnerships, and utilizing data-driven insights to drive impactful outcomes. With a disciplined and proactive approach, I bring strong interpersonal, communication, and leadership skills to every challenge, ensuring alignment with organizational goals. Specialties: Customer Experience Management, Operational Excellence, Process Optimization, P&L Management, MIS & Dashboarding, Quality Assurance, Escalation Management, Team Management, and SLA/TAT Compliance.
Experience
Sr Manager Customer Experience
May 2023 — Present · Bengaluru, IN
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