Narendra Madisetty

About Narendra Madisetty

Experienced Competency Leader skilled in Practice Growth, Digital transformation Leadership, DeliveryExcellence and Governance, Customer Success and Relationship Management, Strategy Leadership,People Management and Talent Development and Mentorship.A results-driven professional with over 25 years of experience in medium and large enterprises,specializing in business transformation strategies to improve customer experience, process optimization,and IT transformation for increased revenue and reduced costs. Expertise in establishing and successfully managing technology competency units with P&L responsibilities.Successfully managing 60% of the revenue for Tech Mahindra Salesforce Competency, overseeing a teamof around members for Fortune 500 clients.Proven track record of driving initiatives that build successful technology partner ecosystems andmarket growth in the Hyderabad region for global customers.Proficient in overseeing the entire IT business lifecycle, contributing to sales pursuits, proposalresponses, portfolio assessment, business planning, execution, and governance. A dynamic leader adept at guiding teams, fostering knowledge sharing, and ensuring program/projectsuccess.

Experience

1. Global Delivery Head Salesforce Enterprise

   Tech Mahindra

   Dec 2024 — Present

   Led global delivery for Salesforce enterprise clients, which involved managing end-to-end delivery across various clouds including Sales, Service, Experience, Marketing, HealthCloud, CPQ, FSL, ServiceMax, Veeva, and iQviaOversaw a team of over members, supported by a robust second-level leadershipstructure, helping to ensure profitable delivery and achieve high customer satisfaction scores.Drove practice growth and competency development across multiple verticals such as Manufacturing, Retail, Hi-Tech, Travel & Logistics, Public Sector, BFSI, and Healthcare & Life Sciences, which enhanced our service offerings and market positioning.Enabled continuous improvement in delivery excellence, resource utilization, and customer engagement, which contributed to stronger client relationships and increased operational efficiency.

Education

• Sri Venkateswara University

  MCA, Computer Applications

  1994 — 1997

• Sri Venkateswara University

  B.Sc.,, Computer Science

  1990 — 1993

Skills

• Jdbc
• Soa
• Web Services
• Middleware
• Xml
• Struts
• Eai
• Webmethods
• Pre-Sales
• Ejb
• Tibco
• Xslt
• Esb
• Websphere
• Jms
• Pl/Sql
• Oracle
• Requirements Analysis
• Business Process Management
• Business Process Design
• Db2
• Java Enterprise Edition
• Sfdc
• Service Max
• Enterprise Architecture
• Java Database Connectivity (Jdbc)
• Microsoft Sql Server
• Servlets
• Java
• Bam
• Service-Oriented Architecture (Soa)
• Integration
• Enterprise Javabeans (Ejb)
• Cpq