Narendra Barpa

Supervisor and Service Advisor @Mr. Lube Canada

ON, CA

Store supervisor, upper technician and automotive service adviser.As the vehicle maintenance expert, this role was focused on providing customers with service excellence from the initial greeting, to the completion of service. The goal is to wow the customer using proficient interpersonal skills and to offer customers value added vehicle maintenance options when recommended by their vehicle manufacturer. Motive of Mr. Lube is to provide quick & reliable any time preventive maintenance experience to walk in customer without any hassle of pre booked appointments. Repairing & preventive maintenance of customer vehicles with use of warranted products & services. Encouraging & motivating team of technicians for meeting budgeted sales target. Monthly check & count of inventory stock as placing order of consumables & materials. Daily check of key materials for ensuring availability for serving our customer’s. Providing world class customer service experience to people & teaching other technicians the same. My major accomplishment is getting most customer surveys in record time without compromise on sales. Brought up google rating of region with providing good customer service to people.