Narendra Surana

About Narendra Surana

I\'m a Senior Representative in Operations, focused on helping customers with their technical hardware issues. With nearly two years of experience, I\'m good at turning tricky tech problems into easy solutions, making sure customers have a great experience. My dedication to solving problems shows in my strong customer satisfaction, with an average score of 4 out of 5 for the past quarter. I also make sure tasks are completed on time and I actively contribute to team success by working well with others and offering technical help when needed. I stay updated on any changes at work or to our processes, quickly adapting to new ways of doing things. My main focus is always on giving excellent service and helping our operations run smoothly.

Experience

1. Senior Operations Representative

   Concentrix

   Jun 2023 — Present · Gurugram, IN

   I\'m a Senior Representative in Operations, focused on helping customers with their technical hardware issues. With nearly two years of experience, I\'m good at turning tricky tech problems into easy solutions, making sure customers have a great experience. My dedication to solving problems shows in my strong customer satisfaction, with an average score of 4 out of 5 for the past quarter.I also make sure tasks are completed on time and within our goals. I actively contribute to team success by working well with others and offering technical help when needed. I stay updated on any changes at work or to our processes, quickly adapting to new ways of doing things. My main focus is always on giving excellent service and helping our operations run smoothly.

Education

• Jain (Deemed-to-be University)

  BCA

  2018 — 2021