Narendra Jha
Customer Success Executive | SaaS | Client Onboarding & Retention
- Role
- Customer Success Executive at CloudHire
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Narendra Jha
Customer Success professional with 2+ years of experience in client relationship management, retention, and SaaS account engagement.At Paisabazaar, I worked in credit advisory — consistently met and exceeded monthly targets, which led to a promotion within 15 months. I built trust-based relationships with customers by focusing on their actual financial needs rather than just closing deals.Currently at CloudHire, I manage end-to-end customer success — onboarding, retention, proactive engagement, and CRM-based account tracking.I\'m now focused on growing into senior CS and Account Management roles within product-led SaaS companies where customer relationships directly drive revenue.
Experience
Customer Success Executive
Jan 2026 — Present · IN
Promoted to Customer Success Executive within 2 months of joining based on consistent performance. Own a portfolio of accounts focused on retention and long-term engagement. Act as primary point of contact for assigned customers, resolving issues and driving product adoption. Proactively identify at-risk accounts and initiate re-engagement to reduce churn. Manage all customer communication via calls, emails, and CRM-based ticketing systems.
Education
Govt polytechnic Darbhanga
Diploma in electronics engineering
Indira Gandhi National Open University
Bachelor of Arts
2028
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