Narendra J
Microsoft office 365 l2 engineer|| Wiproite || eus l2 || citi Bank|| service now|| incident management!!
- Role
- Microsoft Office 365 L2 Support Engineer at Wipro
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Narendra J
Hi, I’m Narendra, an Office 365 L2 Support Engineer at Wipro, with hands-on experience in Outlook, Teams, OneDrive, and Microsoft 365 user support.I specialize in resolving technical issues, managing SLAs, and ensuring smooth operations for end users. Recognized as Top Performer of the Month (Aug & Dec 2025) for my dedication and quick problem-solving skills.I’m passionate about learning new technologies — recently completed Microsoft Azure Essentials and currently exploring cloud & Azure administration for career growth. Open to opportunities in IT Support / Office 365 / Cloud Support / Microsoft 365 Administration roles across India.Let’s connect and collaborate!#Office365 #Microsoft365 #ITSUPPORT #Azure #CloudEngineer #Wipro #OpenToWork
Experience
Microsoft Office 365 L2 Support Engineer
Mar 2025 — Present · Chennai, IN
Providing Level 2 support for Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Office applications. Managing incidents, service requests, and escalations using ServiceNow while meeting SLA targets. Troubleshooting Outlook mailbox issues including profile corruption, OST/PST errors, and mail flow problems. Resolving Microsoft Teams login, meeting, audio/video, and connectivity issues. Supporting OneDrive sync failures, access permissions, and data restoration. Performing Windows OS configuration, Office repairs, and Registry Editor–based troubleshooting. Collaborating with L3 teams for root cause analysis and permanent fixes.
Education
PRAGNA GROUP
High School Diploma
PRAGNA GROUP
Bachelor of Science, Computational Science
Pragna Junior College
Intermediate
Pragna Degree College
B.SC, Computer Science
Sri Sai High School
High School Diploma
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