Narendra Chinappa
Operations Management | Sales Enablement & Strategy | Customer Satisfaction & Retention | Campaign Management | End to End Sale | SAAS Products | Busines Development | Go-To-Market Strategy | Demand Generation | LG | ABM
- Role
- Assistant Director - Market Research at Machbizz Marketers Pvt Ltd
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Narendra Chinappa
Dynamic Operations Manager with over 13 years of experience driving operational excellence, sales enablement, and customer success in B2B demand generation, SaaS, and customer service sectors. Demonstrated expertise in leading cross-functional teams, optimizing processes, and executing impactful campaigns that enhance overall performance. Renowned for developing scalable workflows that foster team motivation and consistently deliver high-quality results. A strategic thinker committed to achieving organizational goals through innovative solutions and effective leadership.
Experience
Assistant Director - Market Research
Jan 2025 — Present · Pune, IN
Oversee end-to-end Operations with 4 key departments: Telemarketing/Business Development,Market Research/Contact Discovery/Data Analysis, Pass Verification/Tele-Verification, andQuality.• Strategize optimization of People, Processes, and Technology to enhance net yield andoperational excellence.• Ensure on-time and high-quality client deliverables across strategic accounts.• Set and adjust KPIs and employee targets to maximize output and efficiency.• Responsible for headcount planning across all units, aligning workforce allocation with businessrequirements.• Lead a workforce of 150+ professionals, ensuring streamlined operations across production and support units.
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