Naren Didela

Business Consultant @Infosys Consulting

Bengaluru, IN

Application Portfolio Analysis & Transformation engagement for a Leading Australian Retail Bank- App Portfolio Analysis for 120+ Apps across 2 Business Divisions for Dispositions (Retire, Redesign, Replace, Retain) and Optimization reducing the apps by 75 percent- Engaged multiple stakeholders from Business & IT representatives, EAs, CTO office for data collection, socialization of analysis, recommendations, and high level roadmaps- Conducted next level gap analysis, process mapping, AS-IS and TO-BE process maps and identified Low-Code No-Code target solutions ( Appian/ Power Apps)Transformation of Application Support Model of a Big 4 Firm - Subject matter expert in design thinking, facilitating stakeholder interviews and workshops- Analyzed current application support model and proposed visionary future state - Developed detailed journey maps to identify pain points, challenges, and gaps - Provided strategic solutioning, including timelines, budgets, and roadmaps - Collaborated with senior stakeholders to create and communicate a compelling product vision Service Design for GTM & Product Strategy of Saas Offerings for an EDA Company - Utilized design thinking and innovation led approaches and conducted in-depth research on market trends, competitor offerings, and user pain points - Gathered customer feedback through user research and implemented feature prioritization based on business impact - Defined user personas, created new user journey, empathy maps, service blue print using Service Design Framework - Crafted an efficient future state roadmap for SaaS touchpoints such as customer onboarding, customer service, in-app purchases & contract renewals Program Management for Digtial Transformation across APAC Region- Program Governance, Reporting, Conflict Resolution, Risk Management, Milestone DeliveryAssisted executive leadership team on addressing digital offerings RFPs and PoVs by market research and developing impactful presentations