Utpal Narekuli
Service Management professional on an endeavor to create a paradigm of \"User Experience beyond Delight\"
- Role
- Service Operations Manager at Novartis
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Utpal Narekuli
An ITIL® Consultant with 20+ years of total work experience across a variety of roles in Service Management, Process and Tool Automation, IT Infrastructure Services, Product Support, Customer Service, and Escalation Management; currently working with Novartis responsible for BIC User Experience across Business Services.
Experience
Service Operations Manager
Sep 2020 — Present · Hyderabad, IN
Education
St. Mary's High School
SSLC
1980 — 1993
Amrita University
Executive Master of Business Administration (EMBA), IT Service Management
2011 — 2013
J G College of Commerce
Bachelor of Commerce (B.Com.), Economics and Accountancy
1996 — 1999
University at Buffalo
MS in Management, IT Service Management
2011 — 2013
Skills
- Bpo
- Customer Relationship Management (Crm)
- Service Delivery
- Learning Management
- Capability Development
- Team Management
- Management
- Instructional Design
- Itil Service Strategy
- IT Service Management
- Due Diligence
- Capacity Planning
- Business Process Outsourcing (Bpo)
- Captivate
- Business Process Improvement
- Vendor Management
- Performance Management
- Crm
- Employee Training
- Itil
- Training Delivery
- Customer Escalation Management
- Program Management
- Transition Management
- Process Improvement
- Talent Transformation Management
- Instructor-Led Training
- Leadership
- Conflict Management
- Service Level Management
- Training
- Virtual Teams
- Service Operations
- Customer Service Management
- Organizational Design
- Project Management
- Needs Analysis
- Itil Process Implementation
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