Narayana Swamy

About Narayana Swamy

I am an experienced Oracle CX and Field Service Architect with over 15 years of…

Experience

1. Crm Cx Consultant

   Specvin Technologies Private Limited

   Apr 2019 — Present · Bengaluru, IN

   Domain: HealthcareClient: Canon Medical Systems/Toshiba Medical SystemsScope of Work: OFS, B2C Cloud [Rightnow] & OIC Implementation, EBS R12 PROD Support, Upgrade from 12.1.3 to 12.2.2.Client: Sakura Finetek USA & EuropeScope of Work: OFS Implementation & PROD Support Client: Beckman CoulterScope of Work: Salesforce Service Max Implementation, OFS-EBS integration with Salesforce, Custom module of Service Contracts in SFDCDomain: Telecom & CommunicationsClient: PLDT (Philippines Long Distance Telephone)Scope of Work: OFS Implementation, Auto Routings to optimize scheduling, OFS & Siebel integrations with OICClient: ATNI / ACS (Alaska Communications Systems)Scope of Work: OFS Implementation, Auto Routings to optimize scheduling, OFS & Service Now, OFS & Salesforce, OFS & Web portal with AWSClient: Consolidated CommunicationsScope of Work: OFS Re-implementation and plugin customizationDomain: Finance & BankingClient: NCR CorporationScope of Work: OFS implementation for ATM and device servicing, plugin extensions, EBS split to support 2 divisionsDomain: Manufacturing & IndustrialClient: Onto Innovations [Semi Conductor tools]Scope of Work: OFS & EBS integration, OIC workflows, debrief automationDomain: Home Services Client: on course home solutionsScope of Work: EBS PROD Support, Service Contracts, Install Base, Field ServiceClient: Polar Bear home solutionsScope of Work: OFS Implementation, Core Manage & MobilityDomain: Utilities & EnergyClient: Aboitiz Power (Philippines)Scope of Work: End-to-end OFS implementation, integration with WACS & CCS.Client: ESS Inc [Energy Storage]Scope of Work: OFS PROD Support, plugins and customizations, Integrations with Fusion B2BDomain: Environmental & Industrial ServicesClient: Badger IncScope of Work: OFS implementation, OFS integration with Fusion B2B CloudDomain: Security ServicesClient: Securitas AB Scope: OFS Integrations with SAP using OIC.

Education

• Sree Vidyanikethan Engineering College

  Master of Computer Applications (M.C.A.)

  2007 — 2010

Skills

• Taleo
• Oracle Applications
• Oracle E-Business Suite
• Oracle Soa Suite
• Soa
• Sql
• Erp
• Oracle
• Requirements Analysis
• Bi Publisher
• Oracle Field Service Cloud
• .net
• Adf
• Maf
• Sdlc
• Web Services
• Pl/Sql
• Shell Scripting
• Unix Shell Scripting
• Business Intelligence
• Oracle Crm
• Php
• Consulting
• Java
• Oracle Service Cloud
• Fusion Hcm
• Oa Framework