Narayana Shenoy M
Associate Director Service Excellence @EY
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WORK HISTORY
Associate Director Service Excellence @EY
Bangalore, IN
Fostering strong stakeholder relationships to drive continuous improvement and voice of customer enhancement.• Led enterprise-level transformation initiatives including alternate pricing and start-up ecosystem development.• Implemented Agile practices to drive organizational efficiency and success.• Designed and developed efficiency programs to optimize business operations.• Supported team and business in the development of new capabilities in domains such as 6 Sigma and Technology.• Employed process reengineering, automation, and business analytics for process improvement, achieving positive impacts on SLA TAT, unit price, and quality.• Successfully built and implemented the Delivery Excellence strategy for large-scale businesses.Key Achievements:• Achieved year-on-year efficiency improvements of 12%+ in Enablement Services.• Scaled up technology team from 12 to 55+ within 12 months.• Established 4 new technology capabilities within the team.• Implemented SCRUM and Kanban methodologies for development cycles.• Developed and implemented automation delivery framework resulting in 40%+ efficiency gains.• Adapted team flexibility and embraced change to thrive in dynamic markets.
SKILLS
ABOUT NARAYANA SHENOY M
With over 24 years of industry experience in Business Excellence, Quality, and Work Force…
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