Narsi Chakravarthy
AVP - Sr Enterprise Project Manager
- Role
- AVP - Senior Enterprise Project Manager (Bcbs Nc) at Genpact
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Narsi Chakravarthy
Firm believer that if something is worth doing, it’s worth doing well. A passionate leader with a track record of building high performance teams to deliver enterprise-wide initiatives-18+ years of experience across Healthcare, CPG / Retail and Banking and a thirst for learning-Expertise in Project / Program Management, Business Transformation, Consulting and Quality; Liaising with senior leadership and business teams/functions to develop roadmaps and implement business strategy-Experience with diverse clients across multiple geographies in Americas, UK, EU, India and Australia -MBA from Ohio University and certified Six Sigma Green Belt. Love to create music, travel and take pictures when not working. Currently running Enterprise-wide Projects in the Project Management Office of BlueCross BlueShield of North Carolina. Specialties: Project and Program Management, Operations / Service Delivery, Business Strategy & Planning, Market Research, Business Insights / Analytics
Experience
AVP - Senior Enterprise Project Manager (Bcbs Nc)
Jul 2016 — Present · Raleigh-Durham, NC, US
At BlueCross BlueShield of North Carolina have successfully led several large enterprise-wide projects (high complexity multi-year multi-million dollar value) in areas of Digital, Enterprise Fulfillment and Sales & Marketing and Customer Service.Key initiatives delivered focus on improved member experience, vendor footprint & cost optimization-Migration of operational documents (ID cards, EOBs, EOPs, Invoices, etc.) to new Fulfillment vendor-Setting up digital document library in Member portal to drive paperless communications-Digitizing inbound forms -Customer service enhancements such as skill-based routing -Piloting Generative AI assist for customer service agentsRole Highlights-Delivery excellence across project lifecycle with cross-functional teams in Waterfall / Agile / hybrid methodologies-Skilled at managing multiple projects and workstreams. End-to-end experience overseeing all activities from intake, formulating business case, strategy/planning, resourcing, contracting, scheduling, risk management, dependency tracking, development, testing, release management and production support-Change evangelist with focus on process improvement and delivering business impact. Experienced in running RFPs and vendor selection / contracting-Maintained strong financial controllership maintaining transparency in budget forecasts, resource allocations and reconciling vendor invoices.
Education
Visvesvaraya Technological University
BE, Computer Science
2000 — 2004
Ohio University
MBA, Marketing
2004 — 2005
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