Rajiv Narang
Senior Hospitality Leader | Resort, Wellness & CX Operations | Multi-Industry Expertise | Guest Experience & Business Performance
- Role
- Customer Success Owner at Consoul Solution Llp
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Rajiv Narang
My career has evolved from luxury hospitality operations with Mandarin Oriental…
Experience
Customer Success Owner
Dec 2021 — Present · Chennai, IN
Lead customer lifecycle and engagement strategy across multiple industries, combining data insights with marketing technology to drive retention, revenue, and brand impact.Designed omnichannel engagement strategies for an OTT platform, resulting in a 30% increase in subscriptions and 2x improvement in campaign ROI.Delivered a 13% uplift in average customer spend for a retail client by optimizing platform integrations and refining segmentation.Served as the single point of contact for three international markets in the consumer durables vertical; achieved 96% SLA adherence across high-volume campaign execution.Partnered with product, analytics, and operations teams to align campaign strategy with platform capabilities and ensure seamless delivery.
Education
AHLEI - American Hotel & Lodging Educational Institute
Hospitality Management
1993 — 1996
AHLEI - American Hotel & Lodging Educational Institute
Certified Hospitality Administrator
Chiva Som Academy
Spa Operations
2007 — 2007
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