Nara Issa-Ibrahim

About Nara Issa-Ibrahim

As a Service Delivery Director, I manage and lead a team across multiple locations and functions, ensuring that we meet and exceed our KPIs, service levels, and customer requests. With 10 years of experience in the hospitality and lifestyle industry, I have developed a strong expertise in customer service, leadership, mentoring and coaching, problem solving, interpersonal communication, and time management.I am a creative thinker and decision maker who thrives on tough challenges and transforms problems into solutions. I add value by achieving department goals and contributing to the organization\'s success. I am a team player who supports and empowers my colleagues and staff. I am also multilingual, fluent in English, Spanish, Portuguese and Arabic. My mission is to deliver exceptional service and exceed expectations for clients and customers.

Experience

1. Service Delivery Director

   Aspire Lifestyles

   Mar 2026 — Present

Education

• U.S. Career Institute

  Certificate, Event & Wedding Planner

  2015 — 2016

• Santa Fe College

  Business & Communication

  2009 — 2010

• Institute of Tourism Studies - Malta

  Bachelor's degree, Culinary Arts & Hospitality

  2010 — 2012

Skills

• Hiring
• Corporate Events
• Social Media
• English
• Event Planning
• Teamwork
• Hotels
• Budgets
• Food
• Pre-Opening
• Restaurants
• Powerpoint
• Microsoft Excel
• Tourism
• Front Office
• Banquets
• Management
• Team Building
• Food & Beverage
• Cooking
• Customer Service
• Time Management
• Hospitality Management
• Event Management
• Fine Dining
• Communication
• Recipes
• Hospitality
• Microsoft Office
• Sales
• Strategic Planning
• Microsoft Outlook
• Leadership
• Microsoft Word
• Inventory Management
• Customer Satisfaction
• Training
• Public Relations
• Culinary Skills
• Menu Development