Vaibhav Narain

About Vaibhav Narain

With 17+ years across SaaS and tech-enabled businesses, I’ve focused on business operations, strategy, and customer success — particularly in environments where scale, reliability, and decision quality matter. My work has included launching SaaS platforms, scaling customer success and operations teams, and building partnerships that expand enterprise adoption and revenue retention.A significant part of my leadership foundation was built in enterprise healthcare SaaS, scaling GCC-led operating models in regulated environments. Over time, this experience expanded across FinTech and workforce platforms, and more recently into industrial domains like Aerospace & Defense.I operate at the intersection of strategy and execution — designing teams, processes, and operating systems that help organisations move from growth to durability by combining technology, process, and partnerships

Experience

1. Consultant & Investor

   Part Time & Freelancing

   Sep 2021 — Present · Bengaluru, IN

   Early investor in MedoPlus (HealthTech) and advisor on platform scale-up and customer success models.•Consultant with SaaS and FinTech startups (3win Agrotech, Dahat Consultancy, OMegha Cloud) on go-to-market, partnerships, and operations strategy.

Education

• Purdue University Daniels School of Business

  Master's Degree, Logistics, Materials, and Supply Chain Management

  2013 — 2013

• Madan Mohan Malaviya University of Technology (MMMUT), Gorakhpur

  Bachelor of Technology (B.Tech.), Computer Engineering

  2003 — 2007

• Indian Institute of Management Udaipur

  Master of Business Administration (M.B.A.) - 1 Year, Business Administration, Management and Operations

  2013 — 2014