Narah B.

About Narah B.

Strategic communications and learning consultant with 15+ years of experience supporting healthcare operations through training design, knowledge management, and system-enabled process improvement. Known for translating complex requirements into clear, usable content; designing intuitive SharePoint and knowledge solutions; and partnering cross-functionally to drive change, performance, and adoption. Trusted advisor to leadership across Member Services, Training, Quality, Issues and Risk Management, Business Process Resource Operations,and Systems teams.

Experience

1. Communications Consultant Ii

   Kaiser Permanente

   Feb 2024 — Present

   Develop clear, accurate, and user‑focused technical documentation, including SOPs, communications, matrices, and updates for enterprise‑wide consumption.• Manage end‑to‑end reporting activities by gathering data, analyzing trends, validating accuracy, and delivering concise summaries that guide operational decision‑making.• Design, build, and maintain SharePoint‑based webpages and knowledge repository content to improve usability, navigation, and system efficiency.• Lead and support cross‑functional communication initiatives by consulting with business partners, interpreting requirements, and translating complex concepts into accessible content.• Coordinate updates across multiple systems and teams, ensuring version control, content accuracy, and timely publication of critical information.• Participate in UAT testing, content validation, and system enhancement projects to ensure high‑quality deliverables and optimal user experience.• Produce and distribute staff alerts, documentation updates, and communication briefs, ensuring timely dissemination of essential operational information.• Provide subject‑matter expertise across Member Services, CSIR, Training, and related operational teams, supporting consistency, compliance, and knowledge alignment.