Narada Lewis
Customer Service Specialist at IKEA Group
- Role
- Customer Service Specialist at IKEA
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Narada Lewis
Experienced Customer Service Associate with a demonstrated history of working in the retail industry. Skilled in Microsoft Excel, Microsoft Word, Data Entry, Microsoft PowerPoint, and Customer Satisfaction. Strong support professional with a Bachelor of Science (BS) focused in Business Administration, Management and Operations from University of Phoenix.
Experience
Customer Service Specialist
Jan 2018 — Present · Jacksonville, FL, US
Answered customer telephone calls promptly and in appropriate manner.• Handled customer inquires, complaints, billing questions, and service requests• Provided primary customer support to internal and external customers in fast-pacedenvironment.• Cross-trained and provided back up for customer service managers.• Trained staff on operating procedures and company services.• Supported customer needs by fielding diverse questions about issues such as availablemerchandise, current prices and upcoming company changes.• Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
Everest
Associate of Science (AS), Business Administration and Management, General
2013 — 2015
University of Phoenix
Bachelor of Science (BS), Business Administration, Management and Operations
2018 — 2022
Skills
- Microsoft Word
- Training
- Customer Satisfaction
- Data Entry
- Microsoft Excel
- Powerpoint
- Team Building
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