Nolan Napier

Senior Consultant L2 Support Lead @Lumovy Technology Solutions

Florence, AL, US

Managed Services - L2 Support LeadProject: National Western Wear Retailer / Managed Services – D365 F&O Lead and assist Level 2 Support team in the following areas- Work with initial Level 1 Support team to remedy any escalated production incidents that may arise during the day or during on-call hours- Identify and document business process for improvement- Work with Level 3 Support team to develop and implement solutions to improve business processes.Work with a diverse team to ensure upgrades for D365 Finance and Operations are well documented and easily repeatable.Report on forecasted vs actual hours for the Level 2 team.Monitor Support requests and ensure that all requests for Level 2 support are responded to within the time specified in the SLA.Lead small projects as they arise and work with my team and the customer to deliver a solid solution.• Functional LeadProject: National Mattress and Bedding Retailer / D365 F&O Commerce and Power PlatformManaged implementation of Digital Signature Capture functionality for D365 Commerce App utilizing Power Platform.Identified and documented all Commerce and Power Platform related requirements.(Including Fit/Gap analysis.)Created Business Process Flows for new development.Conducted workshops and documented custom development that needed to be done. Trained customer on use of new development. Validate bugs found by customer and resolved by dev team.