Naomi Grus
Business Analyst, Continuous Improvement - Customer Experience @VistaVu Solutions
Signup · Get unlimited contacts
WORK HISTORY
Business Analyst, Continuous Improvement - Customer Experience @VistaVu Solutions
Conducted trend analysis for improvements with customer experience • Conducted process re-engineering on 50+ trend topics • Conducted internal teams training for improvements roll out • Coordinated with resources to make process improvements, document, educate, for proper adherence • Identified opportunities for customer journey mapping • Ensured regular training sessions were created to review and train on materials employing best process change management tactics. • Audited and monitored internal processes to ensure adherence and assisted with training. • Documented missing processes or revise existing. Ensured this information was updated on internal process sites. • Served as Data Lead and System Admin on Internal Gainsight implementation.
EDUCATION
Saint Vincent College
Master’s in Management: Operational Excellence
Fu Jen Catholic University
Chinese Language and Literature
Saint Vincent College
Minor, German Language and Literature
Saint Vincent College
Minor, Marketing
Saint Vincent College
Bachelor of Science (B.S.), International Business
ABOUT NAOMI GRUS
Graduated with honors from Saint Vincent College with a Master\'s degree in Management…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.