Naomi Grus
- Role
- Business Analyst, Continuous Improvement - Customer Experience at VistaVu Solutions
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Naomi Grus
Graduated with honors from Saint Vincent College with a Master\'s degree in Management…
Experience
Business Analyst, Continuous Improvement - Customer Experience
Jan 2022 — Present
Conducted trend analysis for improvements with customer experience • Conducted process re-engineering on 50+ trend topics • Conducted internal teams training for improvements roll out • Coordinated with resources to make process improvements, document, educate, for proper adherence • Identified opportunities for customer journey mapping • Ensured regular training sessions were created to review and train on materials employing best process change management tactics. • Audited and monitored internal processes to ensure adherence and assisted with training. • Documented missing processes or revise existing. Ensured this information was updated on internal process sites. • Served as Data Lead and System Admin on Internal Gainsight implementation.
Education
Saint Vincent College
Master’s in Management: Operational Excellence
2019 — 2020
Fu Jen Catholic University
Chinese Language and Literature
2017 — 2017
Saint Vincent College
Minor, German Language and Literature
Saint Vincent College
Minor, Marketing
Saint Vincent College
Bachelor of Science (B.S.), International Business
2015 — 2019
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