Naomi Chang
Service Delivery Enablement Manager @HP
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WORK HISTORY
Service Delivery Enablement Manager @HP
Change management lead of HP Channel Service Delivery Platform that supports channel partners globally. Effetely influence acceptance of the changes for key stakeholders across organization horizontally and vertically. Lead knowledge management strategy for HP channel partner: Design, improve, and deliver HP partners’ knowledge management experience to ensure partners’ skill and ability to support our customers. Design and enable tools/processes to improve partner experiences. Resulted in 12 points NPS improvement in partner survey knowledge management section.
SKILLS
ABOUT NAOMI CHANG
15 years of experience and advancement in IT industry, including 13 years across Customer…
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