Naomi Worden

WORK HISTORY

EDUCATION

SKILLS

ABOUT NAOMI WORDEN

I’m a passionate communications professional, and I’ve built my career working in startup tech companies. I’ve spent my time working in post-sales roles that specialize in operations, training, enablement, consumer marketing, and automation. A particular interest of mine is finding gaps and managing projects to resolve them. As a strategic communication expert, my passion is to help problem solve, create efficiencies, and build processes to streamline teams.Key Milestones-Launched a self-service channel across 4 different e-commerce platforms that brought in >$100k within 6 months of launching with no touch points from Sales or Implementation and maintained a >30% open rate on email campaigns-Built a help center that resulted in a support call volume drop of 30% and $100k in company savings-Developed an internal knowledge base with 200+ articles, content style guide, and a process to centralize knowledge for the customer support team that led to confident customer interactions-Partnered in a 5-month project implementing a brand new customer community-Manage 3-5 major cross-functional projects every quarter with deliverables and due dates