Naomi Hernandez Simmons
Operations Recovery Specialist @Carbon6
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WORK HISTORY
Operations Recovery Specialist @Carbon6
Toronto, ON, CA
E-commerce fee recovery operations to strategically position the business, optimizing our presence and impact within the digital marketplace. Lead the operations team with strategic insight and deep industry knowledge, focusing on driving top-tier performance and fostering a culture of innovation across all aspects of the business.Spearhead conversations with clients and to negotiate, resolve issues, and provide education. Partner with customer success managers to boost client engagement, identifying opportunities to enhance service delivery and maximize client satisfaction.Redesign and innovate operational processes using analytical skills and creativity to develop cutting-edge solutions that set new standard.Promote efficiency and excellence by refining and optimizing processes to deliver outstanding results. Drive a culture of continuous improvement within the team.Leverage my expertise to drive product discovery and enhance domain knowledge, contributing to the growth and development of new solutions and offerings.
EDUCATION
University of Houston-Victoria
Bachelor's degree
University of Houston-Victoria
Master of Business Administration - MBA
ABOUT NAOMI HERNANDEZ SIMMONS
Results-driven and collaborative Ops Manager with more than 7 years of experience in fourth-party logistics (4PL), ocean freight, shipping, personnel, and business management roles in changing, fast-paced environments. Demonstrate a strong work ethic and solve complex, matrixed operations and internal challenges with clearly defined strategies that drive processes and procedures. Create solid employee and operations foundations that drive teams to improved, modern solutions. I am highly professional, with a Lean mentality, and people know that they can rely on me to complete a task no matter how difficult. In addition, I am hard working, demonstrate an excellent attitude, am adaptable to changing conditions and can work independently. As an excellent negotiator and collaborator, I define goals, assist, and advise teams in determining how to achieve these goals without micromanagement. I have earned my MBA in Global Operations Management which has versed my in the knowledge and applications of international business processes. I also hold a Bachelor’s degree in Business Management, Logistics, and Supply Chain. With my education and employment background, I can successfully lead teams to deliver exceptional services and an outstanding customer experience. My name is Naomi, and I want to connect with you! Please reach out to me via LinkedIn.
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