Naomi Lowen

Bilingual Complaints Agent @Olhi - Ombudservice For Life & Health Insurance

CA

In this role for a second time, completed a 4 month placement with OLHI in 2017 as well- Responsible for responding to consumers who contact OLHI for assistance with their complaints regarding Life and Health Insurance Products as well as consumers requesting a policy search for a deceased person- Respond to incoming calls and online submissions from consumers who wish to discuss their complaints · Counsel consumers on how to manage their complaints with their insurers and how to bring their complaint to OLHI · Identify and close complaints that are outside OLHI`s mandate at the initial contact · Assist in obtaining necessary complaints related documents from the consumers · Record complaint information in the Case Management and Reporting System and maintain accurate and timely records of complaints ·· Fluently bilingual; English and French · Strong attention to detail and high degree of accuracy · Superior verbal and written communication skills · High level of integrity, confidentiality and accountability · Strong computer skills with an advanced understanding of Word, Outlook and database management systems · Empathetic listener and effective communicator