Naomi Clothier

About Naomi Clothier

I lead complex patient and life sciences operations at the intersection of healthcare delivery, quality, and pharmacovigilance, with a focus on building systems that work at scale without losing sight of the human experience.Throughout my career, I have partnered with cross-functional teams and external stakeholders to design and operationalize patient support models that balance regulatory rigor, operational efficiency, and compassion. In highly regulated, fast-paced environments, I specialize in turning ambiguity into structure and transforming fragmented processes into integrated, reliable delivery models.I believe the future of patient services depends on well-rounded systems. Technology should remove friction, not create it. Data should inform decisions, not overwhelm them. And patient support professionals should be empowered to do what they do best: listen, guide, and support patients through moments that are often complex, emotional, and high stakes.Leadership, to me, is deeply human. As Bill Watterson wrote through Calvin, “Great experiences are even better when they’re shared.” I invest in relationships, mentorship, and trust because strong systems are built by people who feel seen, supported, and aligned to a shared purpose.I am passionate about shaping the next generation of patient services models and partnering with organizations that view patient support not as a function, but as a critical pillar of care delivery.

Experience

1. Director of Patient Life Sciences

   Conduent

   Feb 2026 — Present · Orlando, FL, US

   Leading the Patient Life Sciences division with enterprise accountability for operational performance, regulatory alignment, quality governance, and financial management.Oversee cross-functional teams spanning patient support operations, compliance, quality, auditing, and program delivery. Responsible for budget strategy, organizational design, performance optimization, and risk management.Focused on simplifying complex healthcare service models, strengthening regulatory rigor, and enabling technology-supported solutions that improve patient experience while driving measurable operational efficiency.

Education

• Valencia College

  General Studies, Computer Science & Business Law

  1991 — 2002

• Ringling College of Art and Design

  Bachelor of Fine Arts - BFA, Illustration

  1991 — 1995