Nao Lo
CRM Digital & Transformational Executive | HLS, MFG, HiTech & MedTech Delivery Leader
- Role
- Senior Delivery Leader at EPAM Systems
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Nao Lo
I’m a senior technology executive with over 20 years of experience leading consulting…
Experience
Senior Delivery Leader
Jun 2025 — Present · US
In my current role at EPAM, I serve in a senior delivery leadership capacity where I’m responsible for end-to-end account delivery management, ensuring excellence across large-scale CRM and cloud transformation programs. I work closely with Fortune 500 clients to align delivery execution with business strategy, leading cross-functional global teams to meet operational KPIs, client satisfaction targets, and revenue goals. I also play a key role in solution and asset development, overseeing the creation of reusable accelerators, frameworks, and delivery playbooks that enhance speed to value across engagements.Additionally, I’m deeply involved in practice building and growth initiatives—from mentoring talent and standardizing delivery processes to helping shape go-to-market offerings and driving pipeline development in high-growth industry verticals. My focus remains on balancing delivery rigor with innovation, scaling delivery capability, and enabling EPAM’s clients to achieve transformative outcomes in highly regulated and competitive markets.
Education
Drexel University
MSIS
2003 — 2004
Skills
- Business Analysis
- Project Management
- Salesforce.com
- Training
- Saas
- Requirements Analysis
- Data Migration
- Crm
- Cloud Computing
- Enterprise Software
- Leadership
- Management
- Change Management
- Security
- Troubleshooting
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