Nanjundappa P
Senior Consultant @Mercedes-Benz Research And Development India
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WORK HISTORY
Senior Consultant @Mercedes-Benz Research And Development India
Bengaluru, IN
1.Collaborate with Global stakeholders to understand business needs, identify pain points, and document functional requirements.2.Design CRM solutions tailored to business requirements, including workflows, entities, dashboards, and forms.3.Work with technical teams to integrate Dynamics 365 with other systems such as Dynamics D365 F&O, Power Platform, or third-party applications.4.Act as a bridge between technical teams and business stakeholders to ensure alignment on deliverables.5.Prepare user manuals and provide training to end-users and administrators.6.Conduct functional testing to ensure the Dynamics CRM solution meets business requirements.7.Design detailed test plans, test cases, and test scripts based on functional and technical requirements.8.Conduct functional, regression, system integration, and user acceptance testing (UAT) for CRM solutions.9.Validate data integrity, migrations, and transformations between Dynamics 365 and other systems.10.Log, track, and report bugs or issues in collaboration with development teams for resolution.11.Validate role-based access controls and ensure data security configurations meet compliance requirements.12.Maintain test results, issue logs, and reports to track testing progress and outcomes. 13.Key Achievement : Successfully led the rollout of Microsoft Dynamics 365 CE and Dynamics 365 F&O across multiple international markets including South Africa, Brazil, Turkey, Romania,Sweden and Denmark ensuring seamless implementation and providing onsite support for each deployment.
EDUCATION
Bord of technical education karnataka
Mechanical (diplomo)
Visvesvaraya Technological University
Mechanical engineering, Mechanical Engineering
ABOUT NANJUNDAPPA P
I am a Microsoft Dynamics 365 Senior Consultant with 9+ years of experience delivering end-to-end CRM and ERP solutions across the automotive and manufacturing domains. I specialize in Dynamics 365 CE, Dynamics 365 Finance & Operations, Power Platform integrations, and large-scale global rollouts.Currently at Mercedes-Benz Research & Development India, I collaborate with global stakeholders to translate complex business requirements into scalable, secure, and high-performing Dynamics 365 solutions. I act as a bridge between business and technical teams, leading solution design, functional testing, UAT, data validation, security configuration, and user enablement.I have successfully led multi-country implementations across South Africa, Brazil, Turkey, Romania, Sweden, and Denmark, providing onsite and remote support to ensure smooth go-lives and adoption.Previously, I worked with Infosys and Royal Enfield, where I played a key role in CRM/F&O implementations, dealership rollouts, business process automation, and data migration. I have hands-on experience in Sales, Marketing, Dealer Management Systems (DMS), POS rollouts, reporting, and security models, including the successful rollout of Microsoft Dynamics 365 across dealerships in India.I am passionate about driving business transformation through technology, ensuring process standardization, system quality, and user adoption, while delivering solutions that align with business goals and global compliance standards. Core Strengths:Dynamics 365 CE | Dynamics 365 F&O | Power Platform | Automotive CRM | Global Rollouts | Functional Leadership | UAT & Testing | Data Migration | Stakeholder Management | Dealer Systems
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