Narayana Swamy S.

About Narayana Swamy S.

AI Business Solutions Architect | Microsoft 365 Copilot | Copilot Studio | Dynamics 365 | Power PlatformI am a Microsoft Solution Architect with deep expertise in AI‑driven business and customer experience solutions, specializing in Microsoft 365 Copilot, Copilot Studio, Dynamics 365 CRM, and Microsoft Power Platform.I help enterprises design and deliver production‑ready Copilot and agentic AI solutions—moving beyond PoCs to secure, scalable, and governed implementations across sales, customer service, and contact center scenarios.My core focus areas include:1. Microsoft 365 Copilot – productivity, decision support, and adoption at scale2. Microsoft Copilot Studio – building custom AI agents integrated with Dataverse and Power Automate3. Dynamics 365 CRM – Sales and Customer Service solution architecture4. Dynamics 365 Customer Service Enterprise – contact center, omnichannel, and agent productivity5. Microsoft Power Platform – Power Apps, Power Automate, Dataverse extensibilityI have hands‑on experience architecting enterprise contact center solutions using Dynamics 365 Customer Service Enterprise, enabling AI‑assisted case management, agent guidance, automation, and Copilot‑driven service experiences.What sets my work apart is an architecture‑first mindset:1. Clear scope boundaries and governance2. Strong focus on security, compliance, and scalability3. Practical use of Copilot vs custom agents (right tool for the right scenario)4. Emphasis on business outcomes, not just technologyI work closely with business leaders, delivery teams, and engineering stakeholders to translate complex requirements into real‑world, value‑driven solutions that improve customer experience, operational efficiency, and Copilot adoption.Key Skills & KeywordsMicrosoft 365 Copilot · Microsoft Copilot Studio · Dynamics 365 CRM · Dynamics 365 for Sales · Dynamics 365 for Customer Service · Dynamics 365 Customer Service Enterprise · Contact Center · Microsoft Power Platform · Power Apps · Power Automate · Dataverse · AI Solution Architecture · Agentic AI · Enterprise Architecture

Experience

1. Ai Business Solutions Architect

   Microsoft

   Sep 2023 — Present · Bengaluru, IN

   As an AI Business Solutions Architect:1. Design and implement AI-powered solutions leveraging Dynamics 365 CE and Power Platform.2. Enable hyper-automation and low-code innovation to accelerate digital transformation.3. Collaborate with stakeholders to align AI strategy with business objectives.4. Ensure governance, security, and best practices in enterprise deployments.

Education

• Jain (Deemed-to-be University)

  Master of Business Administration - MBA, Artificial Intelligence

• SASVP High School, Dommathamari

  8th Std - 10th Std, karnataka state syllabus

  1996 — 1999

• PES University

  BE, Information Science

  2001 — 2005

• Govt School, Dommathamari

  1st Std - 7th Std, State Syllabus

  1989 — 1996

• Government First Grade College, Gowribidanur-561 208, Chikkaballapur Dist.

  11th - 12th Class, PCMB

  1999 — 2001

Skills

• Web Services
• Design Patterns
• Cascading Style Sheets (Css)
• Solution Architecture
• Eclipse
• Html
• Agile Methodologies
• Java Enterprise Edition
• Jasper Reports
• Java
• Javascript
• Web Applications
• Javase
• Struts 2 Framework
• Javamail
• Junit
• Postgresql
• Jsf
• Xml
• Jsp
• Java Applets
• Open Source
• Servlets
• Erp Implementations
• Oracle Sql
• J2me Development
• Struts
• Erp
• Subversion
• Mysql
• Maven
• J2ee Application Development
• Openbravo Pos
• Sql
• Restful Webservices
• Oracle
• Requirements Analysis
• Cloud Computing
• Hibernate
• Core Java