Nandu Pawar

About Nandu Pawar

I am a transformation leader with over 16 years of experience driving enterprise-scale change across Digital Workspace Technologies, AI-led transformation, quality, delivery, and continuous improvement within the IT services and telecom domains.Currently, I work on AI-led Digital Transformation for Digital Workspace Technologies, focusing on identifying, evaluating, and scaling AI-based workspace solutions across Service Desk, End User Computing (EUC), and Field Services. My role involves assessing emerging AI workspace technology providers and integrating the right solutions into Wipro’s Digital Workspace Services (DWS) portfolio. I bring hands-on experience with leading platforms such as Nexthink, Avaamo, and Kore.ai, enabling intelligent automation, conversational AI, and digital employee experience (DEX) insights. My approach emphasizes practical, scalable AI adoption aligned with business value and governance.Alongside AI transformation, I have a strong foundation in Continuous Improvement and Operational Excellence. Over the years, I have defined, coached, and implemented CI practices for 17+ large IT and telecom organizations, leveraging CMMI, Lean Six Sigma, and ISO frameworks to enhance process maturity, delivery quality, and customer satisfaction.Previously, I served as Sector Head for Canada & Banking (Quality, Delivery, and Continuous Improvement), where I led initiatives to improve delivery governance, regulatory readiness, and quality outcomes across complex enterprise environments, significantly impacting sector performance and client confidence.I have also played a critical role in Deal Assurance, acting as a bridge between sales, delivery, and operations to assess risks, ensure execution readiness, and improve deal success rates through structured governance and CI-driven insights.With a strong background in data analytics and predictive modeling, I have supported organization-level initiatives using tools such as Minitab, Crystal Ball, and ProcessModel. I continue to expand my expertise in Machine Learning, AI, and Generative AI, combining data-driven intelligence with process excellence to drive sustainable transformation.Key Skills• AI-led Digital Workspace Transformation• Service Desk, EUC & Field Services• Continuous Improvement & Operational Excellence• Deal Assurance & Strategy• IT Service Management & KPI Governance• Data Analytics & Predictive Modeling

Experience

1. Digital Transformation Advisor

   Wipro

   Sep 2024 — Present

   Lead AI-driven digital transformation initiatives for enterprise Digital Workspace Services, with a focus on Service Desk, End User Computing (EUC), and Field Services.Identify, evaluate, and onboard AI-based workspace technology companies that align with Wipro’s Digital Workspace Services (DWS) strategy.Conduct technology assessments, PoCs, and solution benchmarking to shortlist AI platforms for enterprise-scale adoption.Work closely with Americas region enterprise accounts to identify AI transformation opportunities across workplace operations.Design and support implementation of AI-powered use cases such as:Intelligent Service Desk automationConversational AI & virtual agentsDigital Employee Experience (DEX) analyticsPredictive incident managementWorkspace optimization & self-healing systemsAct as a bridge between product vendors, delivery teams, and client stakeholders to ensure smooth adoption and value realization.Drive standardization and integration of AI workspace solutions into Wipro’s DWS offerings.Provide hands-on expertise and solution guidance using platforms like Nexthink, Avaamo, and Kore.ai.Support pre-sales, solutioning, and client conversations related to AI-led workplace transformation.Track emerging trends in AI, GenAI, and digital workplace technologies to continuously evolve service offerings.Key Focus AreasAI for Digital WorkspaceService Desk TransformationEUC & Field Services AutomationDigital Employee Experience (DEX)Americas Enterprise AccountsTechnology Partner Evaluation & Enablement

Education

• MET Bandra

  MCA

• KGKC Karjat

  BSC IT

Skills

• Training
• Capability Maturity Model Integration (Cmmi)
• Process Improvement
• Cmmi
• Cmmi Dev & Svc Appraisal Consultant
• Cmmi Level 5
• Business Process Improvement
• Cmmi High Maturity Consulting
• Cmmi Dev
• Consulting
• Software Quality Assurance
• Six Sigma
• Process Consulting
• Agile Methodologies
• Cmmi Svc