Nandu A

About Nandu A

14 plus years of experience in Finance and Accounts, Invoicing, cash Application, Order…

Experience

1. Deputy Manager

   Deloitte

   Nov 2023 — Present · Bengaluru, IN

   Successfully managed a team of over 50 members handling daily operations related to invoice adjustments and dispute management. Served as the key approver in the processes of rebilling, refunds, credits, debits, and goodwill adjustments. Demonstrated core knowledge of contract management and a deep understanding of dispute management processes and customer issue resolution. Implementing process improvement plans, contributing to increased efficiency and accuracy. Managed Full-Time Equivalent (FTE) resources effectively, ensuring optimal productivity and performance. Served as a direct point of contact for the client team, ensuring all Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) were consistently met. Maintained operational efficiency of over 99% throughout tenure. Played a crucial role in the successful transition and transformation of project operations from US to India. As a core team member of the transition process for Invoicing and AR dispute management, worked closely with the transition team to meet and exceed client expectations. Possess end-to-end knowledge in Order-to-Cash (OTC) cycle and have been working directly with different towers to identify and implement SLAs and KPIs. Control Tower - Power Bi Dashboard (Leadership Dashboard- Performance/SLA/KPI Served as a key member of the team responsible for creating the Power BI Dashboard for the entire project across the OTC tower. Involved in the development and implementation of SLAs and KPIs. Responsible for the creation of High-Level Project Metrics (HLPMs) and dashboards for the leadership team, ensuring accurate data representation at all times.

Education

• Nss Hss

  Plus Two

  2005 — 2007

• MGUniversity

  Master of Business Administration - MBA

• University of Kerala

  B.com

  2007 — 2010

• Indian Institute of Management Visakhapatnam

  Executive MBA

Skills

• Auditing
• Tally Erp
• Ifrs
• Internal Audit
• General Ledger
• Financial Analysis
• Payroll
• Corporate Finance
• External Audit
• Business Analysis
• Leadership
• Operations Management
• Financial Accounting
• Process Improvement
• Microsoft Office
• Financial Audits
• Internal Controls
• Finance
• Accounting
• Microsoft Excel
• Banking
• Risk Management
• Team Management
• Tally
• Mis
• Financial Reporting
• Microsoft Word
• Erp