Nando Sandoval
Kundenbetreuer @Swapfiets
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WORK HISTORY
Kundenbetreuer @Swapfiets
Berlin, DE
Multilingual front-line customer service in German, English and Spanish — occasionally Portuguese or Arabic — handling subscriptions, contracts, billing questions and complaint resolution on a daily basis.
EDUCATION
Middlebury College
Bachelor of Arts (B.A.), Environmental Studies & Geography
Le Wagon
Data Science and AI Bootcamp, Artificial Intelligence
University of Buenos Aires
Master of Science - MS, City/Urban, Community and Regional Planning
Technische Universität Berlin
Master of Science (thesis pending), City/Urban, Community and Regional Planning
UWC-USA
International Baccalaureate Diploma, Economics, Spanish, English, Music, Mathematics, Physics
Middlebury Institute of International Studies at Monterey
Design, Partnering, Management and Innovation Certificate
SKILLS
ABOUT NANDO SANDOVAL
City lover and farm boy at heart — I\'ve worked on four continents, in solar energy, urban planning, e-commerce, and data science, and the thread connecting all of it is a genuine interest in people and systems: how they work, how they break, and how to make them better. I\'m at my best in roles where I\'m talking to people, solving problems, and building relationships — whether that\'s managing a supplier portfolio across four languages, helping students understand machine learning, or de-escalating a frustrated customer. I learn fast, stay calm under pressure, and tend to find solutions where others get stuck. I care about the energy transition and sustainability — not as a talking point, but as the reason I chose my first job out of university and the direction I want my career to keep moving in.
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