Fernando Dornellas
Services Engagement Expert - Customer Success & Delivery - Public Sector @SAP
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WORK HISTORY
Services Engagement Expert - Customer Success & Delivery - Public Sector @SAP
Dallas, TX, US
Lead Premium Engagement program- Support and execute analysis of customer situation/requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics- Support and execute engagement planning of Premium Engagement services to customer- Create a value proposition, secure customer alignment, including working with the account team, expert engagement engineer, industry experts, partners, executive sponsors, and delivery support teams- Manage engagement quality and execution of services, including governance, top issue/escalation management, executive reporting & presentations, resource staffing, contract management, and services delivery- Execute engineering services for end-to-end projects or focused phased activities, including design, optimization, assessment, technical integration, validation, operations, escalations, empower training, and workshops
EDUCATION
Universidade Gama Filho
Graduate, Business/Managerial Economics
SKILLS
ABOUT FERNANDO DORNELLAS
I’m an SAP‑certified Business Data Cloud (BDC) professional with 15+ years helping global…
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