Nandita Dey
Team Lead Customer Strategy and Design @Deloitte
Signup · Get unlimited contacts
WORK HISTORY
Team Lead Customer Strategy and Design @Deloitte
IN
Resolve problem orders and investigate and document complaints (claims of lost shipment, back orders or erroneous damaged) from customers. Responsible for assisting customers with complex order and fulfillment processes. Manage the overall order cycle from quote to order entry, service request into the Oracle ERP system to fulfillment. Create proforma, invoice, quotes, prices and advice about product availability. Work distribution to coordinate the movement of products and shipments. Meet daily targets of Order, Query & Quotes. Contribute towards creation of Customer Service Training Documents. Support User acceptance testing (UAT) for new features/ changes if any. Managing other customer service responsibilities.
EDUCATION
Mithibai College
Bachelor of Arts (B.A.), Economics
SPJIMR SP Jain Institute of Management & Research
Post Graduate Diploma, Sales, Distribution, and Marketing Operations, General
SKILLS
ABOUT NANDITA DEY
13 years of diverse experience by working in sectors like BFSI, Hospitality, Tours & Travel, & Edtech companies. I worked for 10 years in Customer Service (Calls, Email, Chat, Complaints & Grievance, ORM (Online Reputation Management)Later, worked for 3 years in Sales & Marketing profile in B2B & B2C both Domestic and International market in North America, Canada, UK, UAE, and over the years have gained a good knowledge about sales leadership and management. Seeking a Managerial position in Mid-Management level to leverage expertise and furthering business development and maximizing opportunities for financial
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.