Nandini Pandey

About Nandini Pandey

As a Senior WFM Analyst at Amazon, I specialize in WFM and play a crucial role in optimizing the staffing and scheduling processes for my assigned process. My expertise spans key WFM disciplines, including: Scheduling and Rostering: I create efficient schedules and rosters that align labor supply with expected demand, ensuring optimal coverage while adhering to labor regulations and employee preferences. Real-Time Analysis: I closely monitor contact center metrics and agent performance in real-time, identifying trends and opportunities for immediate intervention to maintain service levels. Capacity Planning and Forecasting: I leverage historical data, business intelligence, and predictive modeling to accurately forecast future staffing needs and develop strategic capacity plans. In addition, I have a solid understanding of enterprise-level contact center operations, including contact volume drivers, service level targets, and the impact of various business factors. Through my WFM acumen and analytical capabilities, I partner closely with stakeholders across the organization to drive continuous improvements in operational efficiency, agent productivity, and customer experience.

Experience

1. Program Manager

   Amazon

   Apr 2024 — Present · Hyderabad, IN

   Currently Driving Indian Payments Team which includes India cash Reconciliation, Post Cash Management - Reconciliation, Payments and Driver Onboarding and offboarding for India

Education

• Arya College of Engineering

  Bachelor of Technology - BTech, Information Technology

Skills

• Talent Scouting
• Full Cycle
• Strategy
• Talent Management
• Skill Matrix
• Employee Engagement
• Applicant Tracking Systems
• Compensation & Benefits
• Performance Management
• Demand Planning
• Executive Search
• Resource Management
• Exit Formalities
• Positive Employee Relations
• Problem Solving
• Hiring
• Employee Relations
• Permanent Placement
• Customer Relationship Management (Crm)
• HR Policies
• Technical Recruiting
• Asset Allocation
• Job Description Development
• Team Management
• Databases
• Campus Placement
• Behavioral Interviewing
• Full-Life Cycle Recruiting
• Human Resources Information Systems (Hris)
• Allocations
• Resource Allocation
• Microsoft Office
• Zoho Desk
• Workforce Planning
• Employer Branding
• Microsoft Powerpoint
• Payroll Processing
• Employee Surveys
• Negotiation
• Human Resources (HR)