Nandini Desle

About Nandini Desle

I drive capability that enables consistent, high-impact performanceWith 15+ years of experience across Training, Quality, and Process Excellence, I bring a strong foundation in driving performance, improving customer experience, and building scalable frameworks across BFSI, US Healthcare, EdTech, and E-Commerce sectors.Currently serving as Manager II – Training & Quality at Concentrix, I lead PAN India operations, driving large-scale training and quality initiatives across multiple lines of business. My work focuses on identifying capability gaps through data, VOC insights, and performance metrics, and translating them into targeted learning interventions that deliver measurable outcomes.Over the years, I have consistently delivered high-impact results, including 90.75%+ NPS and ~95% quality scores, while collaborating with cross-functional and global stakeholders across India, Philippines, US, Malaysia, and Egypt.As I grow in my career, I am increasingly focused on evolving from operational excellence to strategic capability building—designing training frameworks, strengthening leadership pipelines, and contributing to long-term learning and development strategy. I’m particularly interested in opportunities where I can combine my Training & Quality expertise with broader L&D strategy, capability development, and organizational transformation.If you’re looking for someone who understands both the ground realities of operations and the strategic value of learning, let’s connect.

Experience

1. Manager Ii

   Concentrix

   Apr 2025 — Present

Education

• Mumbai University Mumbai

  Bachelor of Commerce - BCom

  2009

• Welingkar Institute of Management

  Postgraduate Diploma, Services Excellence

Skills

• Microsoft Office
• Html
• Javascript
• Xml
• Mysql