Nandini Singh

About Nandini Singh

A Client Services professional with 5+ years of progressive experience in US Staffing and MSP operations, I specialize in client relationship management, recruitment-workflow support, and SLA delivery for enterprise clients across IT, Healthcare and BFSI sectors.Currently serving as a Senior Client Service Executive at Vertisystem Inc.(a MOURI Tech Company), I lead end-to-end client operations — ensuring SLA adherence, issue resolution, and exceptional stakeholder engagement. Following MOURI Tech’s acquisition of Vertisystem Inc. in May 2024, I have been part of the company’s integration into the global MOURI Tech ecosystem, aligning processes and communication frameworks across accounts.Recognized for proactive escalation handling and mentoring new CS Executives, I combine analytical reporting with empathetic communication to strengthen client trust and operational efficiency.Core Strengths:• Client Relationship & Account Growth• Recruitment Workflow, Onboarding Coordination & MSP Operations• SLA Monitoring & Escalation Resolution• Stakeholder Engagement & Process Improvement• Team Mentoring & Cross-functional CoordinationI’m always happy to connect with staffing leaders, recruiters, and account managers exploring collaboration or knowledge exchange in client-delivery excellence.Best,Nandini Singh

Experience

1. Senior Client Service Executive

   Vertisystem (A MOURI Tech Company)

   Jan 2025 — Present · Fremont, CA, US

   MSP Partner Relationship Management: Build and maintain relationships with MSP partners, seeking collaboration opportunities and areas where our staffing firm can provide additional value.• Tailored Client Solutions: Offer innovative solutions that align with each client\'s unique goals and challenges, resulting in company profitability, including increased placements with one client in the past year.• Operational Excellence: Uphold operational excellence by reviewing and optimizing internal processes, enhancing workflow efficiency, providing onboarding updates, and addressing issues promptly.• Conflict Resolution and Escalation Handling: Ensure effective communication within internal departments and with contingents to resolve conflicts and manage escalations. Exceed client expectations through timely updates and proactive solutions.• Continuous Learning and Development: Commit to personal and professional development by upskilling through relevant training and staying updated with industry trends and best practices.• Client Feedback Integration: Integrate client feedback into the client service strategy to enhance client satisfaction and retention.

Education

• GOVERNMENT ENGINEERING COLLEGE BILASPUR

  Bachelor of Technology - BTech, Computer Engineering

• St. Francis Senior Secondary School, Bilaspur, Chhattisgarh

  12th, Physics, Chemistry, Mathematics, Computer Science and English

  2010 — 2015