Nandini Kriplani

About Nandini Kriplani

Genesys empowers organizations across APAC by transforming customer engagement through innovative SaaS and AI-driven solutions. As part of the enterprise sales team for over a year, contributed to optimizing contact center operations and delivering scalable digital transformation strategies. Focused on enabling organizations in sectors like banking, healthcare, and insurance to modernize their customer service with cutting-edge technologies. Previously, at NovelVox and yellow.ai, worked on integrating AI-powered chatbots and customized contact center solutions tailored to specific industries. Passionate about fostering long-term client relationships and driving impactful sales strategies that align technology with business needs, while collaborating with teams to deliver measurable results.

Experience

1. Enterprise Sales and Accounts

   Genesys

   Jun 2024 — Present · Mumbai, IN

   In my role at Genesys, I led strategic sales initiatives across the APAC region, helping organizations transform customer engagement through AI-powered and SaaS-based CX solutions. I managed key BPO and enterprise accounts, driving full-cycle sales — from prospecting and solution mapping to negotiation and closure.Through strong relationship management and a consultative approach, I consistently expanded account footprints, secured multi-year renewals, and delivered incremental revenue growth. My focus on aligning customer transformation goals with the Genesys CX portfolio enabled several large-scale wins and successful onboarding of new customers across the region.

Education

• Mithibai College

  Bachelor's degree, Social and Industrial Psychology

  2001 — 2004

Skills

• Customer Relationship Management (Crm)
• Sybase
• Sales
• Oracle Migrations
• Team Management
• Software Sales
• Hp
• Cisco Technologies
• Cisco
• Ability to Influence. Hard Negotiating Skills, Persuasive but Positive Attitude
• Sap
• Customer Relations
• Solution Selling
• Business Development