Nandini Gupta

About Nandini Gupta

Results-driven Analytics Professional with 10+ years of experience delivering transformative AI/ML solutions—including advanced neural networks and generative AI—across banking, finance, digital marketing, and retail sectors. Skilled in building and deploying recommendation algorithms, AI-powered fraud prevention systems, and predictive analytics platforms that enable precision marketing, optimize omnichannel retail operations, and drive substantial revenue growth through enhanced customer engagement. Demonstrated success leading cross-functional teams to build scalable, automated data platforms and dynamic dashboards that eliminate manual workflows and accelerate insight-driven decision-making. Proven track record in managing agile product lifecycles, transforming complex datasets into strategic business insights, and aligning diverse stakeholders to achieve measurable business outcomes.

Experience

1. Insights Manager

   Commonwealth Bank

   Sep 2022 — Present

   Designed and deployed a deep learning–based recommenda4on engine, delivering real-4me product offers via mobile apps, CRM, and email, resul4ng in a projected 15–20% increase in cross-sell conversions.• Built LLM-powered NLP rou4ng agents using Hugging Face transformers for real-4me sen4ment, intent detec4on, and 4cket triaging, reducing response 4me by 32% and increasing customer sa4sfac4on by 14%.• Developed a Churn Model to reduce customer a[ri4on by iden4fying at-risk clients, facilita4ng the implementa4on of targeted reten4on strategies.• Built a B2C SaaS quick digital lending solu4on leveraging AI/ML to address low market share (~11% vs. 40% CASA market share) and increasing the revenue of the bank by 2%.• Led cross-func4onal teams to create dynamic, automated real-4me dashboards, providing ac4onable insights for the Commercial Banking opera4ons team, resul4ng in a 50% reduc4on in manual effort.• Defined user journeys, designed mock-ups, priori4zed backlogs, and developed Epics and user stories, successfully managing the en4re project lifecycle through agile ceremonies.• Experimented with LLM-assisted workflows for customer support automa4on, prompt engineering, and knowledge retrieval use cases.

Education

• Indian School of Business

  Product Management

• Ashok Hall Higher Secondary Girls Scool

  Higher Secondary, Commerce/Economics

  2008 — 2010

• Christ University, Bangalore

  Master's degree, Economics

  2013 — 2015

• Symbiosis College of Arts & Commerce

  Bachelor of Commerce, Marke4ng

• Symbiosis College of Arts & Commerce

  Bachelor in commerce, Marketing

  2010 — 2013

Skills

• Statistics
• Access
• Data Analysis
• R Tool
• Microsoft Office
• Powerpoint
• Microsoft Excel
• Microsoft Power Bi
• Research
• Sas Base
• Sas Programming
• Financial Modeling
• Spss
• Tableau
• Statistical Modeling
• Microsoft Word
• Supply Chain Optimization
• Market Research
• Analysis
• Financial Analysis
• Statistical Data Analysis
• Analytics
• Pricing Analysis
• Econometrics
• Forecasting
• Business Analysis
• Analytical Skills
• Hardwork
• Teamwork