Nandini Chakrabarti

About Nandini Chakrabarti

18+ years of experience in Training and Operations - Financial Crime Risk Operations, KYC, AML, CDD, regulatory & compliance functions.My objective is to be part of an organization where I see growth aspects, learning and innovative mindset, and a challenging environment. I aim at acquiring valuable knowledge and experience while growing with the organization. As a leader of Financial Crime, Risk Operations and regulatory Compliance, I lead multiple FCRM cohorts. With over 18 years of experience in the financial services industry, I have developed strong skills in business strategic planning and execution, transitions and mobilization, learning and development, QMS, governance and business transformation. I am also certified in Agile Project Management, which enables me to deliver high-quality results in a fast-paced and dynamic environment. My goal is to leverage my expertise and leadership skills to create a world-class servicing footprint and enhance customer experience.I have a strong inner drive — an innate source of energy that motivates me to work hard to get things done. I am attracted to challenging endeavors with a powerful ability to prioritize, set goals & work efficiently.

Experience

1. Service Delivery Lead AVP Fraud Operation and Fin Crimes

   Genpact

   Sep 2023 — Present · Gurugram, IN

Education

• NMIMS CDOE

  PGDOM, Business Administration, Management and Operations

  2019 — 2021

• Delhi University

  English Language and Literature, General

Skills

• Business Process Outsourcing (Bpo)
• Customer Service
• Business Process Improvement
• Employee Engagement
• Business Development
• Strategy
• Team Management
• Strategic Planning
• Credit Card Fraud
• Analytical Skills
• Credit Risk
• Training
• Customer Satisfaction
• Performance Management
• Coaching
• Career Counseling
• Team Building
• Human Resources
• Leadership
• Credit Cards
• Recruiting