Nandika Abrol
CX at Payoneer Workforce Management (Formerly Skuad)
- Role
- Customer Experience Manager at Payoneer Workforce Management Formerly Skuad
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Nandika Abrol
As an early-career professional I\'m passionate about elevating customer experience through operational excellence, data-driven insights, and streamlined global workforce processes.At Payoneer Workforce Management (formerly Skuad), I manage a portfolio of 70+ clients across the APAC and EMEA region, delivering end-to-end EOR, AOR, and contractor management solutions. My work spans customer experience, onboarding, payroll coordination, and compliance: ensuring smooth operations and strong client relationships.Over time, my role has evolved to include a data-centric focus where I tracked and optimised SLAs, HR metrics, and operational reporting to drive efficiency and measurable business impact. I enjoy solving complex challenges, improving workflows, and enabling teams to deliver consistent, high-quality outcomes for clients.Outside of work, I’m a big fan of movies and TV shows, always up for good recommendations!
Experience
Customer Experience Manager
Payoneer Workforce Management Formerly Skuad
Apr 2026 — Present · Gurugram, IN
Owning end-to-end client relationships for 70+ accounts across APAC and EMEA, ensuring seamless contractor management and payments, delivering $68K in monthly revenue and achieving consistent 18% month-on-month growth.
Education
College Of Vocational Studies
B.A (Vocational Studies), Human Resources Management
Delhi Public School, Maruti Kunj, Gurgaon
Liberal Arts and Sciences, General Studies and Humanities
2009 — 2020
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