Subhajit Nandi
Service Manager at Canon | Reliance ResQ | Panasonic | Honeywell
- Role
- Customer Service Manager at Canon India
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Subhajit Nandi
Experienced in service operations division over 9+ years & currently designated as…
Experience
Customer Service Manager
Feb 2023 — Present · Kolkata, IN
Monitor and review Service Level Agreement (SLAs) such as TAT, CSI and Open calls with Authorized Service Partners as well as with the senior management. Analyzing Reasons for delay in servicing for better control & taking timely actions to correct the situation if required.2. Build and expand Authorized Service Partner (ASP) network and field force management according to the call volume and business needs. Proactively identify and address partner challenges, providing guidance and support to help them achieve their business objectives.3. Assist service partners in educating service technicians about the right attitude for handling customer interaction and provide swift response to escalated customer issues. Conduct Training & maintain the database of field engineers of authorized service partners.4. Control Warranty cost by analyzing consumption of spares under warranty period.5. Perform periodic stock checks at Service Partner store and maintain the necessary inventory based on consumption trend analysis. Forecast and indent through demand planning for the spares and coordinate with supply chain team for availability in case of high lead time. Generate Service Revenue (Spare & AMC) by promoting sales of genuine accessories, spare parts, value added products, Preventive maintenance contract & renewal of existing contracts.7. Execution of Operational Audit at service centre, making a documentation of findings & taking appropriate action to recover the compliance & ensure strict adherence to policy.8. Customer Escalation Handling by delivering best level support & get 10 star satisfaction rating.9. Ensuring Smooth return Process of DOA, Defective Parts from Service Partners, Ware House Damage stock reconciliation & Distributor defective resolution as per policy standard.10. Provide proactive guidance and support to partners, helping them anticipate and address potential issues before they arise.
Education
Palaschabri Nigamananda High School
High School, Higher Secondary (Science)
2009 — 2011
Siliguri Institute of Technology
Bachelor of Technology - BTech, Electrical Engineering
2011 — 2015
Palaschabri Nigamananda High School
High School, Secondary Education(10th Standard)
2008 — 2009
Skills
- Microsoft Office
- Management
- Manufacturing
- Microsoft Excel
- Powerpoint
- Industrial Engineering
- Autocad
- Power Distribution
- Power Generation
- Electrical Engineering
- Scada
- Plc Allen Bradley
- Electric Power
- Project Planning
- Team Management
- Engineering
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