Nanda A

About Nanda A

About\" A total of 14 years of experience, with 12 years of Business Analysis experience in BFSI | ServiceNow ITSM, CSM,BPC | Insurance | CRM | E-commerce.\"• Certified PSPO |Certified Business Analyst | IIBA- CCBA Trained | PSM Trained• Complete understanding of SDLC processes and Agile & Waterfall Methodologies.• Proficient in creating Business Requirement Document (BRD), Functional Requirement Document (FRD), Use Case specification Document, Workflows, and Traceability Matrix. • Well versed in Requirement Elicitation, Requirement Gathering, Prioritization, Understanding the Scope, Gap Analysis, Stakeholder Analysis & Management, Sprint Planning, Sprint Review, Product Backlog Management, and Change Request Management. • Requirement Life cycle Management • Expertise in creating User stories, UML diagrams, Wireframes, and Mock-ups using MS Visio, Lucidchart, Balsamiq, etc. • Master in Computer Application, JECRC University | Post Graduate Diploma in Computer Application, Madhurai Kamaraj University. • Tools- Microsoft Visio | Lucidchart | Balsamiq | JIRA | Confluence | MS Excel | CRM

Experience

1. Servicenow Business Analyst

   Encora Inc.

   Nov 2025 — Present

   Currently engaged in the Discovery Phase of a ServiceNow HR Service Delivery (HRSD) implementation, focused on designing a scalable and standardized HR service model.• Leading discovery workshops with HR Operations, Payroll, Talent Acquisition, and HR Business Partners to capture business requirements and define scope.• Analyzing and documenting AS-IS vs TO-BE processes across Hire-to-Retire lifecycle.• Defining solution approach for core HRSD capabilities including:– HR Case Management– HR Services & Catalog Items– Employee Center / HR Portal– Lifecycle Events (Onboarding, Offboarding, Job Change)– HR Knowledge Management– Document Management & Task Management• Identifying automation opportunities using Flow Designer and SLA-driven workflows.• Supporting design of role-based access controls (RBAC), data privacy, and HR security (HR criteria & COE separation).• Gathering integration requirements with external systems (e.g, payroll, identity management, or HCM platforms).• Preparing BRD, FRD, user stories, and process flow diagrams to support solution design and estimation.• Collaborating with architects and technical teams to align business requirements with ServiceNow best practices.• Supporting roadmap planning, effort estimation, and risk assessment during project initiation.

Education

• Jaipur Engineering College and Research Centre (JECRC)

  Master of Computer Applications - MCA

• Madurai Kamaraj University

  PGDCA

• University of Mumbai

  Bachelor's degree