Nancy Valenzuela
Director, Customer Experience -international @MacroHealth
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WORK HISTORY
Director, Customer Experience -international @MacroHealth
EDUCATION
University of South Florida
Masters of Arts, International Relations
University of South Florida
Bachelor of Arts, International Relations
Harvard T.H. Chan School of Public Health
Certification, Entrepreneurial Healthcare Management
ABOUT NANCY VALENZUELA
Global healthcare professional 20+ years of experience in patient, provider–payer relations, contract negotiations, and international patient services. Skilled in developing and strengthening networks, managing high-value contracts, and improving global access and outcomes across behavioral health, substance abuse, and specialties including trauma, orthopedics, women’s health, IVF, cardiology, ophthalmology, and general surgery. Recognized for building trusted relationships and delivering measurable results in outcomes and cost savings. Excels in handling hand-offs from Sales → Software Implementation → Go-Live and coordinates across internal teams to resolve any issues. Drives renewals, product expansion, and reports performance/financial impact to customers and executives. • Multi-lingual: English, Spanish, French. Core Competencies • Account Management & Client Success • Provider / Payer / Patient Relations and Customer Experience • Contract Negotiations (FFS, Value-Based, Risk-Based Models) • Network Development & Optimization • Behavioral Health & Substance Abuse Expertise • Multi-Specialty Service Line Development (Trauma, Ortho, Cardiology, Women’s Health, IVF, Ophthalmology, Surgery) • Patient Advocacy & Continuity of Care • Healthcare Regulations & Compliance (HIPAA, CMS, MHPAEA, NCQA/HEDIS)
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