Nancy L Richards

About Nancy L Richards

Dedicated and effective thought leader who excels at connecting people to strategy. Results driven problem solver highly skilled in building strong teams and delivering successful outcomes. Creative and collaborative professional with deep understanding of organizational engagement and process optimization, providing measurable results. Contributing to organizational success by: Engaging with Leadership and driving consistency and efficiency in how initiatives are completed; Developing standard frameworks and tools for delivery of our proven, research based services, leveraging Organizational Change Management, Corporate Performance best practices; Aligning with Leadership establishing a unified approach and defined success criteria to develop and achieve strategic goals- this is how Nancy approaches building successful outcomes. Creating a path from Strategy into Behaviors and producing outcomes - Managing the Changes that have been planned for our people to provide realized benefits.Bringing more than 10 years of successful major implementations for organizations including Fortune 100, non-profit, government, health care, finance and insurance, Nancy brings a unique perspective and a collective skill set to the game. A CRM (Certified Records Manager), CDIA (Certified Document Integration Architect), Project Manager (Certified Scrum Master), a Prosci Certified Change Management Professional Instructor, and Certified Change Management Professional - using the art and science of technical and operational expertise that successful organizations require. Specialties founded in best practices include system and business process integration assessment and analysis; enterprise level information architecture, enterprise level compliance and Retention Schedules; business continuity and disaster recovery planning, knowledge and information management strategies including Tier 1 level ECM system integration; web and portal strategy design; taxonomy design; business process improvement, cost containment, long range information management planning, and of course - Organizational Change Management.

Experience

1. Senior Organizational Change Manager

   PEMCO

   Jun 2021 — Present

   My role has multiple objectives. Develop a standard Organizational Change Management (OCM) framework and enculturate this into the standard processes and skills within PEMCO. This requires both training as well as modeling best practices of OCM. Following the Prosci® methodology, core tools and processes are developed and demonstrated in key projects. Additionally, an OCM Workstream is added to projects to elevate the impact and understanding of the people side of change. To further develop skills, an OCM Community of Practice meets monthly to focus on processes, practices and tools that have been or need to be applied to real life situations through out the organization. This provides a forum for expanding core learning across the business units. Other responsibilities include integrating a lean mindset and approach to daily work throughout the organization. This includes using and demonstrating how to apply lean methodologies, practices and thinking. Results include collapsing three projects into one program, consolidating several meetings into one meeting, unifying the communication and training efforts to provide better context for audiences and better resource utilization overall. Additionally, I am a member of the core team, facilitating the technology modernization efforts which include all enterprise wide systems. This includes migration to the cloud from on prem.

Education

• SharePoint Training

  SharePoint, Designer

  2008 — 2008

• Certified Records Manager, ICRM

  CRM, Certified Records Manager

  2002 — 2003

• City University of Seattle

  BS, Dual Degree: BA +Project Management

  2004 — 2009

• Certified Scrum Master

  Scrum Master, Project Management, Agile Methodology

• Prosci Incorporated

  Prosci Certified Instructor, Change Management Professional Instructor

  2009 — 2011

• Six Sigma / Lean

  Lean Management Professional, Process improvement

  2016 — 2016

• Certified Document Integration Architect, CDIA

  CDIA, Certified Document Integration Architect

  2001 — 2001

Skills

• Analysis
• Leadership
• Crm
• Project Planning
• IT Strategy
• Coaching
• Change Management
• Knowledge Management
• Information Technology
• Information Management
• Software Documentation
• Sdlc
• Disaster Recovery
• Program Management
• Requirements Analysis
• Requirements Gathering
• Databases
• Business Process
• Enterprise Software
• Enterprise Architecture
• Consulting
• Project Management
• Access
• Policy
• Program Development
• Team Building
• Management
• Records Management
• Strategic Planning
• Enterprise Content Management
• Business Intelligence
• Vendor Management
• Business Analysis
• Team Leadership
• Erp
• Information Architecture
• Visio
• Process Improvement
• Professional Services
• Sharepoint