Nancy Nordlund

About Nancy Nordlund

As a manager, I pride myself on leading with compassion and heart. While it can be difficult to balance that with the needs of the business, I have the unique ability to do just that. My strength as a manager is creating a positive work environment and helping my staff through change. Change is constant. As a leader, it is critical that you have staff that will follow you on the new path of change. Core skills include: Problem Solving Interviewing Conflict Management Highly motivated Motivating people Team Player Project Management Analyzing reports Driving change Process Improvement Microsoft Office reducing Attrition Coaching staff excellent Customer Relations skills Drive Customer Satisfaction quality scores disaster recovery planning ACH Time Management meeting facilitation Training & Development Sales Excellent at staffing and recruiting Critical Thinking Public Speaking resolving Escalated client issues meet Department goals

Experience

1. Operations Manager - Ap Processing & Support

   U.S. Bank

   Mar 2022 — Present

Education

• Augsburg University

  Master's Degree, Masters of Arts in Leadership

  2004 — 2007

• Augsburg University

  Bachelor's Degree, International Relations and German

Skills

• Financial Services
• Dos
• Training Delivery
• Process Improvement
• Customer Service
• Recruiting
• Disaster Recovery
• Microsoft Outlook
• Strategic Planning
• Microsoft Excel
• Business Process Improvement
• Analysis
• Team Leadership
• Symon
• Internal Audit
• Call Center
• Training
• Coaching
• Sales
• Customer Relationship Management (Crm)
• Electronic Funds Transfer
• Business Analysis
• Analytical Skills
• Team Building
• Powerpoint
• Salesforce.com
• Avaya
• Voice Over/Telephone Menu Voice
• Leadership
• Outlook
• Public Speaking
• Workshop Facilitation
• Banking
• Project Management
• Call Centers
• Toastmasters
• Organizational Development
• Iex Total View
• Blue Pumpkin
• Crm