Nancy Matney

SVP, Treasury Management & Client Services @Heartland Bank

Columbus, OH, US
MOBILE NUMBERS
+16•••••••13

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WORK HISTORY

Apr 2020 — Present

SVP, Treasury Management & Client Services @Heartland Bank

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Columbus, OH, US

EDUCATION

1984 — 1988

Ohio Dominican University

BA, Business Administration, Management and Operations

SKILLS

Customer ServiceBranchless BankingBankingCrmHiringBusiness Process ImprovementBudgetsProcess ImprovementCall CentersTrainingNew Business DevelopmentMobile BankingPinterestManage Client RelationshipsOperations ManagementSocial MediaCustomer RelationsLeadershipFacebookQuality AssuranceChange ManagementCoachingProject CoordinationProject ManagementTeam BuildingMarketingLoans

ABOUT NANCY MATNEY

Experience in the credit card and banking industry working with internal and external clients on project management, problem resolution, change initiatives, and improving the customer experience. Years of experience with implementing change management to all levels. Presenter on topics related to educate clients on how to successfully use electronic tools to enhance their financial experience. Knowledge of credit card & banking practices, debit card industry, bill payment processing and mobile applications. Successful in leading, coaching, and motivating individuals on creating positive customer experiences.

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