Nancy Blum
Senior Customer Success Manager
- Role
- Senior Customer Success Manager at Uguru Data Sciences
- Location
- Livonia, MI, US
- LinkedIn followers
- 500 followers
About Nancy Blum
Successful business manager with proven abilities in program/project management and execution, strategic planning, program analysis, problem solving and donor centered nonprofit fund development. An award winning, creative leader with excellent communication skills focused on creating a business atmosphere of collaboration and team optimization. A detail oriented professional with the ability to create new departments, organize priorities and set goals in a rapidly paced business environment. Experienced in addressing cultural and societal diversity with particular emphasis on sophisticated clientele and celebrities. Specialties: Project & Event Management, Program Analysis, Strategic Planning, Fund Development, Financial Management, Donor Qualification & Management, Media/Public Relations, Operations, Promotions & Campaigns
Experience
Senior Customer Success Manager
Jul 2021 — Present · Livonia, MI, US
Developed a comprehensive education department for a data science start up. Accountable for the development and delivery of education for all uGuru application platforms. Creates a comprehensive package of educational options for user to meet their learning requirements. Formats include job aids, Quick Reference Guides, release notes, live demonstrations, open office hours and individual instruction. Works with the design team to add FAQs, tooltips, glossaries, and instructions into the web-based platform building a comprehensive help center within the application. Tracks new users added to the platform to offer targeted education. Encourages ongoing utilization in support of adoption goals and objectives. Assists the development teams and product leads in support of application enhancements and product releases. Responsible to advocate and problem solve reported issues for the customer. Creates and maintains communication pathways with platform users to keep them up to date on application changes and enhancements, contents usages, through case studies, and planned education classes to promote engagement.
Education
Oakland University
BA, Art History
1981
Oakland Community College
AA, Fine Arts
Lawrence Technological University
Graduate Certification in Nonprofit Management & Leadership, Nonprofit Managment
2011 — 2012
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